Mission Statement
At SanWeaver our corporate mission is to enable our customers across Canada to not only realize their full potential but to exceed them. To succeed in our goal, we strive to provide best in class technologies, services and support.
We consider our mission statement to be our commitment to our customers.
Our Values
To Act with Integrity
We are accountable. We foster an environment of trust.
We communicate openly and in a timely manner.
To treat all customers with the utmost respect.
We listen to customers and take their concerns seriously.
We take appropriate action to address customer concerns and issues.
To make all customers feel valued
With our words. With our actions. With our product and services.
To set and maintain high standards for service.
We make sure our staff is trained to be helpful, courteous, knowledgeable and competent. We verify our customer service levels via feedback surveys to ensure the highest standards are maintained.
To aim for continuous customer service improvement to ensure we develop long term and mutually beneficial relationships.
We aim to keep in regular contact with our customers, through all areas of our organization.
We proactively seek feedback about anything that does not meet customer expectations.
To respond to customer queries in a timely and appropriate manner.
We ensure our customer solutions are acceptable to them with continuous milestones and feedback throughout an engagement.
We seek to propose genuine solutions to any problems – we will not make commitments that our organization cannot deliver.
To Value All Employees.
We respect.
We listen.
We act.
To make it easy for customers to do business with us.
All customers are assigned an Account Manager who acts as their representative within SanWeaver.
We seek to understand our clients environment, the challenges they face, and the current and future needs before developing an appropriate tailored solution.
To Drive for Excellence.
Personally. Corporately. Ever reaching for the next level of innovation, quality and service.
